Refund Policy
A legal disclaimer
Refund and Satisfaction Policy
Al B Cleaning, Professional Cleaning Services LLC
Effective Date: 08/20/2025
At Al B Cleaning, Professional Cleaning Services LLC, we are committed to delivering high-quality residential cleaning services with integrity, professionalism, and attention to detail. Customer satisfaction is of utmost importance to us, and we strive to ensure every service meets our established standards of excellence. This policy outlines the procedures and conditions under which refunds or service adjustments may be granted.
1. Satisfaction Guarantee
If you are not fully satisfied with your cleaning service, please notify us within 24 hours of the appointment. Upon notification, we will schedule a complimentary re-clean of the specific areas of concern.
Re-cleaning appointments must be scheduled within three (3) business days of the original service date, subject to availability.
2. Refund Eligibility
Refunds are reviewed and approved on a case-by-case basis. A full or partial refund may be issued under the following circumstances:
- A re-clean was completed and the service issue remains unresolved.
- The service was canceled by [Your Company Name] due to internal error or scheduling conflict.
- Payment was made for a service that was not rendered.
Refunds will not be issued in lieu of a re-clean unless deemed appropriate by management.
3. Non-Refundable Situations
Refunds or complimentary re-cleans will not be provided in the following cases:
- Notification of dissatisfaction was received more than 24 hours after the service.
- Cleaning technicians were unable to access the property at the scheduled time (e.g., locked doors, alarm systems, pets, or other barriers).
- The property was excessively cluttered or unsafe, preventing completion of services.
- A service was canceled or rescheduled with less than 24 hours’ notice.
- Specialty or add-on services had already commenced.
4. Cancellations and Missed Appointments
Clients are required to provide a minimum of 24 hours’ notice to cancel or reschedule an appointment. Cancellations made within less than 24 hours of the scheduled time, or failure to provide property access, may result in a cancellation fee of 50% of the service fee.
5. Refund Method and Processing Time
Approved refunds will be processed to the original form of payment within 5–10 business days from the date of approval. Processing times may vary depending on financial institution policies.
6. Procedure for Requesting a Refund or Re-Clean
To request a re-clean or refund, clients must contact our office within 24 hours of service completion:
Al B Cleaning, Professional Cleaning Services LLC
Phone:
(617) 863-7797
Email:
Website:
Please provide your full name, service address, date of service, and a brief description of the concern. All requests will be reviewed promptly, and clients will receive a response within two (2) business days.
7. Our Commitment
As a small, locally operated business, we value every client relationship. We will always make every reasonable effort to address service concerns fairly and professionally. Our goal is to maintain long-term trust and satisfaction with every client we serve.
______________________________
Authorized Representative
Al B Cleaning, Professional Cleaning Services LLC